Facial Expressions Skin Therapy respects your privacy and is committed to safeguarding it and protecting any information that we collect. Our privacy commitment is based on the ten principles contained in the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”).
Under no circumstance do we disclose information about you, or resell any information collected through this site. To better protect your privacy, we provide this notice explaining our information practices and how you can contact us with further questions.
Facial Expressions Skin Therapy (“Facial Expressions,” “FX,” “FX Skin Therapy,” “Company,” “we,” or “us”) is physically located at 1-1040 W. 8th Ave, Vancouver, BC, Canada V6H1C4, and fully owns and operates https://www.facialexpressions.ca (“facialexpressions.ca,” or “Website”).
Personal Information under PIPEDA is any information about an identifiable individual but does not include the name, title, business address, or telephone number of an employee of an organization.
Why do we collect Personal Information?
Facial Expressions Skin Therapy collects Personal Information in order to provide personalized Skin Care and Wellness services and products to you. In addition, we distribute publications and offer educational opportunities concerning the skincare, wellness, and beauty industries, which we provide as a service to you and others in our community.
We collect your information in order to record and support your participation in the activities you select. If you register to download a PDF or resources, sign up for our newsletter, and/or purchase a product or service from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.
How do we collect Personal Information?
We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.
Information You Provide To Us
The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.
We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.
Information We Collect Through Automatic Tracking Technology
As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. We use this data to improve our Website and our service offerings. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type. The information we collect automatically is used for statistical information purposes and will not include personal information.
To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information. This will generally include information about your location, your traffic pattern through our Website, and any communications between your computer and our Website.
Updating Information and Correcting Errors
Since we use your personal information to provide goods or services to you, it is important that the information be accurate and up-to-date. If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.
Access to Personal Information
We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious, or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.
How do we use your information?
We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and us, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time to time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
Information on IP Address
We may collect your Internet Protocol (IP) address each time you visit our website. The IP address is a unique identifier assigned to your computer each time you connect to the internet. The IP address is used for site traffic statistical reporting and analysis, to help diagnose problems with our server, and to help protect our customers and ourselves from fraud.
Information on Cookies
To help us serve you better, we may collect Device Identifiable Information from you through technologies such as “cookies” and “pixel tags” (which are also called clear GIFs, web beacons, or pixels) or by tracking internet protocol (IP) addresses. “Cookies” are small data files that are stored by your web browser when you interact with a website. When you visit a webpage, the cookie sends back Device Identifiable Information. “Pixel tags” are small graphic images (usually invisible) that can be embedded in content and ads on a webpage that track usage of our Website and effectiveness of communication. These pixel tags can then be used to recognize our cookies and to monitor certain user interactions with a website. Cookies operate in the background, and you can turn them off if you wish by adjusting your Web browser settings but doing so may impair your ability to use some of the features on the Website.
Similar to other commercial websites, our Website utilizes these cookies and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.
Facial Expressions reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail, and by telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.
All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list, but we include it here, too, for reference:
Unsubscribing From Communications
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail. by updating your communication preferences, or by sending us an email at email@example.com.
Disclosure of Information
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected, either automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you. We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company. We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
We use appropriate security measures to protect against the loss, theft, unauthorized access, disclosure, use, or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature, and storage of the personal information and will involve, as applicable, physical, organizational, and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies. In communicating with us, you should be aware that e-mail is not a fully secure medium.